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Staff
competence is a critical success factor in the deployment,
operation and maintenance and development of modern
telecommunication networks. The rapid development
of technologies, the emergence of new service concepts
and an increasingly competitive environment, all create
challenges for the continuous development of employee
skills and knowledge.
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Our
competence solutions are available of technical
managers, network planners, technical support
personnel, operation and maintenance staff and
other personnel groups requiring telecom equipment
and or system competence. We want to support
you in planning, managing, monitoring, maintaining
and improving the performance of your equipment
and systems.
By
investing in people, you can reduce unnecessary
operational costs caused by a lack of adequate
knowledge and experience. To enhance your competitiveness,
we work hard to develop and tailor our courses
and training programs to give your personnel
the competence they need in there jobs. Our
competence solutions cater for all variety of
learning styles, and they are delivered by a
variety of methods: classroom, on-the-job, workshop
and seminar.
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Bridging
the Competence Gaps:
We
help you address the differences between where you
are today and where you think you should be. We provide
you with a report detailing these gaps in competence
for each job category. Then we recommend the best
solution and estimate how many days of learning are
required. The big benefit of a training need analysis
is that you invest only in those competence development
programs you need.
Focusing
on the Individual:
We
also recommend career paths for individuals. We may,
for instance, suggest job rotation for those with
routine tasks. Or we may help a new operator get staff
up to speed quickly. Or we may discover other issues
to address to raise business performance and profitability.
The result: People who are more satisfied with their
work, customers who are more satisfied with your service
and more revenue in your pocket.
Achieving
the Right Competence:
Centillion
offers a systematic approach to defining, implementing
and verifying the right competence in your network
organization. Because we acknowledge that all our
customers are unique and their competence your organization
requires in order to reach optimized performance.
Every
On-the-job training program is customized to the specific
needs and conditions of each operator. No two programs
are the same in terms of detailed structure, because
each operator has their own maintenance policy, different
processes and different network setups.
This
is why the On-the-job training program consists of
a number of phases in order for it to be tailored
to your needs. We encourage you to take part in structuring
training exercises and content.
Analysis,
investigation and definition of your network, processes,
and tools, as well as analysis of the background and
experience of the participants. On-the-job training
is offered for different areas of operation:
Mobile
telephony covering aspects like Switch Site Operation
and Maintenance, NMC Operation, OSS Hands-on, RBS
Site Maintenance, Radio Network Planning, Customer
Care Management.
Transport Mechanism for voice and data, covering digital
microwave and optical networks.
Networking, WAN technologies.
General Telephony, fixed telephony systems.
Telecom Business Operations to impart basic understanding
of telecom technology, the limitations and the opportunity
it presents in this ever changing environment
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